Potter’s House Apothecary is committed to retaining only the best talent our industry has to offer. As a Top Company to Work for in Arizona, we pride ourselves on our great team atmosphere, flexible work environment, and state-of-the-art compounding facility. We are always interested in speaking with qualified candidates for the following positions:
Certified Pharmacy Technician
The Lab Technician is responsible for compounding in all non-sterile dosage forms while following all SOPs, ensuring our compounded medications meet the highest standards for safety, quality, and efficacy. Non-Sterile dosage forms include creams/gels, capsules, suspensions, troches, suppositories, and more.
Patient Care Technician
The Patient Care Technician is responsible for formulation selection, pricing, accurate typing skills, prior authorizations, and a strong knowledge of insurance claims processing for proper claim adjudication and communicating coverage to patients. This position requires solid math skills, a strong attention to detail and procedure, and excellent customer service skills.
The Fill Technician audits and totes all prescriptions, including stock on hand and those going into the lab to be made. This position requires an ability to regularly assess workload, balance multiple priorities, and ensure prescriptions are moving into the lab quickly so turnaround times are met. The ideal candidate is a self-starter, has a laser focus on verifying the smallest of details, and is not easily distracted. Additional duties include supporting Customer Care, managing the return to stock process, and answering incoming phone calls.
Technician in Training
Customer Care Associate
The Customer Care Associate must possess excellent customer service skills including the ability to balance multiple tasks while being attentive to the needs of others. This position is relied upon to communicate clearly, tactfully, and effectively using all mediums of communication including phone, text, in person, email, and instant message. In addition to greeting customers, ringing up products, and maintaining the front lobby, this position also manages all activity in the shipping room including receiving packages and mailing out prescriptions.
Patient Care Coordinator
The Patient Care Coordinator (PCC) verifies patient demographics, ensures all details are documented in patient profiles, and follows up with prescriber offices as needed. The PCC is responsible for making outgoing calls to alert patients their prescription was received, confirm day supply, price, flavor, and device details, and communicate turnaround times for shipping or pick up. They also answer incoming calls and transfer patients to pharmacists for consultations. Additional duties include responding to voicemails and text messages, requesting refills from providers, and covering the Prescription Intake Coordinator position as needed. Since this position interacts directly with patients and providers, a customer service background and strong communication skills are required.
Prescription Intake Coordinator
The Prescription Intake Coordinator ensures incoming prescriptions are pulled from the fax and E-script queues in a timely manner and distributed appropriately. Additional duties include supporting Customer Care, managing the return to stock process, and answering incoming phone calls. The ideal candidate is a self-starter, not easily distracted, shows strong attention to detail, and has excellent customer service skills.
Lab Support Technician
The Lab Support Technician assists Lab Operations and Compounding Technicians by cleaning equipment, restocking chemicals and supplies, laundering uniforms, and weekly deep cleaning.
The Pharmacist is responsible for pre and final verification, formula creation, consultation, and customer care. This position involves extensive collaboration and consultation with both patients and providers, so strong communication skills and a desire to truly help patients achieve optimal health and wellness results are a must.
- Competitive compensation
- Health insurance
- 401(k) with employer match
- Paid vacation
- Paid holidays
- Business hours: Monday-Friday 8am – 6pm
Apply on ZipRecruiter
If you are interested in joining out team, please contact:
Tara Basham, SHRM-CP, Director of Human Resources
Phone: 623-362-9322 ext. 117
Potter’s House Apothecary & Midwestern University College of Pharmacy
Compounding Fellowship Program
Potter’s House Apothecary (PHA) has partnered with Midwestern University College of Pharmacy – Glendale (MWU) to offer post-graduate fellowship training in compounding. This fellowship is designed to foster the growth of an innovative and creative pharmacist who is dedicated to meeting the unique needs of patients over 12 months of post-graduate training.
A pharmacist completing the fellowship program will gain experience in a unique area of medicine focusing on compounded medications in an independent pharmacy setting. The fellowship enforces compounding skills, along with patient care skills in a collaborative, highly clinical environment. Pharmacists at PHA provide in-depth patient consultations on compounded medications, work with health care providers to design and monitor treatment plans and customize individual formulas for compounded medications based on patient specific needs.
The fellowship program consists of the following opportunities for the fellow:
- Practice patient care management in a compounding pharmacy
- Collaborate with a local health care provider’s office to provide patient care
- Provide educational seminars to Potter’s House Apothecary patients and local providers
- Provide clinical consults in the following areas of medicine:
- Bio-Identical Hormone Replacement Therapy (BHRT)
- Wound Care
- Pain Management
- Sinus Therapy
- Lower Respiratory
- Instruct MWU pharmacy students in Professional Skills Development and Pharmaceutics Lab course series
- Serve as a preceptor to MWU pharmacy students
- Contribute to practice-based research
- Complete a teaching certificate program through MWU’s Clinician Educators Program
- Present posters, abstracts, and other research findings at professional conferences
- Enhance knowledge on state and federal laws pertaining to compounding
- Enhance knowledge on pharmacy operations and administration
The program is organized into seven core learning experiences that extend over a 10-month period, followed by two months of elective learning experiences. The fellow will spend approximately one day per week at Midwestern University participating in various teaching activities.
To apply to the fellowship program, please email email@example.com with the following REQUIRED application materials by January 13th, 2023:
- Letter of intent describing the reasons why you are pursuing a fellowship in compounding
- Curriculum vitae
- Three (3) professional letters of recommendation emailed directly to firstname.lastname@example.org by the referrer
- Official pharmacy school transcripts
For additional information on Potter’s House Apothecary/Midwestern University’s Compounding Fellowship Program, please contact:
Matthew Cheung, Pharm.D., Fellowship Program Director